Terms and Conditions

General Conditions for Language Training

Each les­son has a dura­tion of 45 min­utes. As a mat­ter of prin­ci­ple, the for­eign lan­guage class­es are taught only by care­ful­ly cho­sen, high­ly expe­ri­enced lan­guage train­ers who are native speak­ers with a per­fect pro­fi­cien­cy of the respec­tive for­eign lan­guage.

As a rule, one teacher will remain respon­si­ble for the entire dura­tion of the planned class. How­ev­er, a sit­u­a­tion may arise in which a change of per­son­nel becomes nec­es­sary, in par­tic­u­lar in cas­es of sick­ness or in cas­es where the student(s) choose a vary­ing sched­ule for their lessons. A change of per­son­nel does not imply the right to can­cel the con­tract.

A can­cel­la­tion of the train­ing con­tract is only allowed for impor­tant rea­sons and must be giv­en in writ­ing. The respec­tive terms of notice must be observed.  If, for any giv­en rea­son, a les­son can­not take place, we shall endeav­our to replace it or to pro­long the agreed length of the pro­gramme. If this proves to be impos­si­ble, the stu­dent is enti­tled to a reim­burse­ment of the les­son omit­ted. It is agreed that no fur­ther claims will be per­mit­ted. The lessons booked must be paid in advance.

If, for any rea­son, a stu­dent is oblig­ed to can­cel an agreed les­son, he must do so by 12.00 noon of the pre­vi­ous day so that the respec­tive lan­guage teacher can be informed in time. If the stu­dent fails to can­cel his les­son in time, he must pay the full amount.

Can­cel­la­tion of the train­ing agree­ment is pos­si­ble with 30 days’ notice at the end of each month, and the stu­dent shall be enti­tled to a reim­burse­ment of any remain­ing cred­it bal­ance. Pay­ments for train­ing mate­ri­als and reg­is­tra­tion fees shall not be reim­bursed.

In order to ensure an opti­mized learn­ing envi­ron­ment, a stu­dent may at any time be placed in a dif­fer­ent learn­ing group at the teacher’s dis­cre­tion. Lessons agreed upon but not tak­en must be paid for in all cas­es since the price cal­cu­la­tion is based on the num­ber of stu­dents per class which mustn’t be jeop­ar­dized.

Can­cel­la­tion of the train­ing agree­ment is pos­si­ble with 30 days’ notice at the end of each month, and the stu­dent shall be enti­tled to a reim­burse­ment of any remain­ing cred­it bal­ance. Pay­ments for train­ing mate­ri­als and reg­is­tra­tion fees shall not be reim­bursed.

For our cor­po­rate cus­tomers, we offer a frame­work agree­ment defin­ing the expect­ed num­ber of for­eign lan­guage lessons required in one year’s time. The high­er the vol­ume of lessons tak­en, the low­er the price for the lessons will be.

If, for any rea­son, an indi­vid­ual stu­dent or a learn­ing group is oblig­ed to can­cel the agreed les­son, he/she must do so by 12.00 noon of the pre­vi­ous day so that the respec­tive lan­guage teacher can be informed in time. If the student/the learn­ing group fails to can­cel his/her les­son in time, the full amount for the respec­tive les­son falls due nonethe­less. Com­pa­ny cours­es may be can­celled with 30 days’ notice at the end of each month. The com­pa­ny shall be enti­tled to a reim­burse­ment of any remain­ing cred­it bal­ance. Pay­ments for train­ing mate­ri­als and reg­is­tra­tion fees shall not be reim­bursed.

In addi­tion to the Gen­er­al Con­di­tions for Lan­guage Train­ing in hand, our Gen­er­al Con­di­tions for Trav­el apply to our spe­cial pro­grammes, i.e. crash cours­es, indi­vid­ual lessons and lan­guage cours­es in for­eign coun­tries if, in addi­tion to the mere lessons, sup­ple­men­tary trav­el ser­vices such as hotel, host fam­i­ly, air or bus trav­el are employed. Fur­ther­more, we here­with point out that the cost of lan­guage lessons abroad con­trac­tu­al­ly agreed upon shall not be recov­er­able.

General Conditions for Journeys

Via your trav­el appli­ca­tion, you are offer­ing Reichardt, in a bind­ing man­ner, the oppor­tu­ni­ty to close a trav­el agree­ment. This can be done in writ­ing, elec­tron­i­cal­ly, oral­ly or by tele­phone. In case of elec­tron­ic book­ings, Reichardt acknowl­edges the receipt of the book­ing imme­di­ate­ly by elec­tron­ic means. This acknowl­edge­ment does not con­sti­tute con­fir­ma­tion of the accep­tance of the book­ing order. The trav­el agree­ment will only become bind­ing from the time that we con­firm the reser­va­tion and the price to you. Pay­ments towards the trav­el price can only be made upon issuance of the insur­ance pol­i­cy (Sicherungss­chein) as per § 651 k para. 3 BGB. 20% of the total costs of the reser­va­tion are to be paid upon con­fir­ma­tion of the book­ing. The pre­pay­ment will be count­ed against the price of the jour­ney. The out­stand­ing bal­ance becomes due upon receipt of the com­plete trav­el doc­u­ments, how­ev­er, no ear­li­er than 21 days before depar­ture.

The extent of the ser­vices includ­ed in the con­tract is com­plete­ly lim­it­ed to the descrip­tion giv­en in the respec­tive Reichardt brochure and/or our writ­ten offer. If a prepara­to­ry meet­ing takes place, the addi­tion­al details agreed upon dur­ing such meet­ing will also become part of the trav­el con­tract. The infor­ma­tion giv­en in the brochure/the writ­ten offer is bind­ing for us. How­ev­er, we express­ly reserve the right to change details in the offer before com­ple­tion of the con­tract for objec­tive­ly autho­rized, sig­nif­i­cant and unpre­dictable rea­sons. You will cer­tain­ly be informed of any such change before the depar­ture.

You will be made aware of changes and devi­a­tions of indi­vid­ual trav­el ser­vices from the agreed con­tent of the trav­el con­tract which become nec­es­sary after con­clu­sion of the con­tract at the ear­li­est pos­si­ble time, and you will be enti­tled to with­draw from the trav­el con­tract at no charge. This applies to a change of the trav­el route, a change of hotels, or changes to the muse­ums, mon­u­ments, nat­ur­al pre­serves etc. we orig­i­nal­ly intend­ed to vis­it.

Can­cel­la­tion by cus­tomer, change of reser­va­tion, change of per­son trav­el­ling

You are enti­tled to can­cel your trav­el arrange­ment at any time. It is rec­om­mend­ed to declare the can­cel­la­tion in writ­ing. If you with­draw from the trav­el con­tract, we are enti­tled to a reim­burse­ment for the trav­el arrange­ments already made and for our expen­di­tures as per the fol­low­ing table:

Up to 30 Days before depar­ture 20 %, but at least 60,– € p. Per­son,

29 — 21 days before depar­ture 30 %,

20 — 14 days before depar­ture 50 %,

14 — 7 days before depar­ture 75 %,

6 – 1 days before depar­ture 90 % and on the depar­ture day or in case of no-show 100 % of the trav­el price.

The receipt of the can­cel­la­tion notice by Reichardt is rel­e­vant. If we receive the notice after clos­ing time (Monday–Friday 6pm), we will con­sid­er it as received only at the begin­ning of the next work­ing day. In any case, you are enti­tled to prove to Reichardt that no loss or a sub­stan­tial­ly low­er loss was the result than the stip­u­lat­ed charges. We high­ly rec­om­mend that you effect insur­ance for such trav­el can­cel­la­tion expens­es. You will receive the rel­e­vant doc­u­ments from us with your book­ing con­fir­ma­tion.

Up until the depar­ture day, the trav­eller can request that a third per­son enters into the rights and oblig­a­tions of the trav­el con­tract instead of him/herself. If a third per­son should enter into the con­tract then both s/he and the orig­i­nal trav­eller are joint­ly liable to the trav­el organ­is­er for the pay­ment of the costs of the trav­el arrange­ments and any addi­tion­al costs which may be incurred.

Ser­vices not con­sumed

If you are unable to con­sume cer­tain trav­el ser­vices because you had to end your stay before the planned date or for oth­er urgent rea­sons, we will try to obtain a refund for the unused ser­vices from our sup­pli­ers.

Can­cel­la­tion by trav­el organ­is­er

We reserve the right to can­cel the trav­el con­tract up until 3 weeks before the depar­ture date at the lat­est if the required min­i­mum num­ber of 15 par­tic­i­pants nec­es­sary to oper­ate the trip has not been reached. The min­i­mum num­ber of par­tic­i­pants required may vary from one trip to anoth­er and is clear­ly stat­ed in the trav­el brochure. In this case, all par­tic­i­pants will receive a full reim­burse­ment of all pay­ments already made. Alter­na­tive­ly, you have the right to par­tic­i­pate in anoth­er trip organ­ised by Reichardt.

If the trav­el arrange­ments are endan­gered or neg­a­tive­ly affect­ed by cir­cum­stances beyond our con­trol which were unfore­see­able when the con­tract was com­plet­ed (war, civ­il unrest, nat­ur­al dis­as­ters etc.), then both you as the trav­eller and we may ter­mi­nate the con­tract. In this case, we will under­take every­thing pos­si­ble to ensure your imme­di­ate return to Ger­many. Addi­tion­al costs aris­ing will be borne by the trav­eller and Reichardt in equal parts.

Reichardt is liable with­in the scope of the due dili­gence of a pru­dent busi­ness­man for:

  1. the pre­cise plan­ning of the trav­el arrange­ments
  2. the care­ful selec­tion and con­trol of the sup­pli­ers
  3. the accu­ra­cy of the descrip­tion of all the trav­el ser­vices as they appear in this brochure, pro­vid­ing that the trav­el organ­is­er has not advised a change in the details before the com­ple­tion of the con­tract, as men­tioned in para­graph 3
  4. the prop­er deliv­ery of agreed ser­vices

We are not liable for exter­nal trans­port ser­vices, includ­ing all trans­fers, flights, fer­ry cross­ings and coach tours. Lia­bil­i­ty for such trans­port ser­vices lies with the respec­tive com­mis­sioned com­pa­ny. If dif­fi­cul­ty occurs in this respect, we will endeav­our to seek rem­e­dy or sub­sti­tu­tion.

War­ran­ty

If the trip is not per­formed accord­ing to con­tract, you as trav­eller may require a rem­e­dy. We may deny this, if it requires a dis­pro­por­tion­ate effort. We may also cre­ate the reme­di­al action by offer­ing an equiv­a­lent replace­ment ser­vice.

Lim­i­ta­tion of Lia­bil­i­ty

Our con­trac­tu­al lia­bil­i­ty for dam­ages oth­er than per­son­al injury is lim­it­ed to three times the tour price, if the dam­age was not caused inten­tion­al­ly or through gross neg­li­gence by us. This lia­bil­i­ty does not per­tain to claims for dam­ages because of bod­i­ly injury, sick­ness or dis­ease, or death.

Oblig­a­tion to coop­er­ate

You are oblig­ed to coop­er­ate in case of dis­tur­bances with­in the scope of legal pro­vi­sions, in order to avoid or min­i­mize pos­si­ble dam­age. In the unlike­ly event of com­plaints, these are to be noti­fied imme­di­ate­ly to the local rep­re­sen­ta­tive of Reichardt who will endeav­our to pro­vide rem­e­dy. With­in your law­ful statu­to­ry rights, you are oblig­ed to allow us an appro­pri­ate peri­od of time to pro­vide such rem­e­dy.

Reichardt will inform Ger­man nation­als about pass­port, visa and health require­ments and any changes pri­or to depar­ture on request. Cit­i­zens of oth­er coun­tries have to con­tact the rel­e­vant con­sulate.

It is implied that you agree to us tak­ing pho­tos or videos dur­ing our trips which might be pub­lished after­wards unless you have explic­it­ly told us oth­er­wise before depar­ture.

All infor­ma­tion giv­en in our brochures cor­re­spond to the infor­ma­tion avail­able to us at the time of pub­li­ca­tion. Changes of such details are pos­si­ble until the con­tract is closed. Should any part of this con­tract be or become invalid, the valid­i­ty of the remain­ing con­tract shall remain unaf­fect­ed. The trav­el con­tract closed between you and Reichardt is sub­ject to the laws of the Fed­er­al Repub­lic of Ger­many.